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Scope of Warranty:
Gedeli commits to ensuring that each product purchased from the Gedeli official website or flagship store will be free from material or craftsmanship defects under normal use during the warranty period. The warranty period starts from the date of product delivery and varies depending on the product and its components, unless otherwise agreed with Gedeli.
How to Obtain Warranty Service:
If you discover any malfunction of the product within the warranty period, please contact us through our after-sales service to inform us of the issue so that we can provide assistance.
Use of Personal Information:
By accessing after-sales service through this policy, you agree to Gedeli storing your personal information, including name, phone number, delivery address, and email address, and we will ensure the security of your information.
Part Two – General Terms
Requesting Return Service:
√ Within 7 days after receiving the product, if it has no manufacturing defects and remains in new condition.
√ Within 7 days after receiving the product, if the product has manufacturing defects.
√ If the product is defective and more than 15 days have passed since receiving the product, the buyer shall bear the return shipping costs.
Requesting Replacement Service:
√ Within 15 days after receiving the product, if it has been severely damaged during transportation (proof of damage required).
√ Within 15 days after receiving the product, if the product does not match the original description.
√ Within 15 days after receiving the product, if the product experiences performance failures.
Cases where the buyer bears the shipping costs:
√ Reasons for return other than confirmed defects.
√ Buyer-initiated returns.
√ Return of personal items.
√ Return of items claimed to be defective but confirmed by Gedeli quality control to be in normal working condition.
√ Returns during international shipping.
√ Unauthorized returns (i.e., not within the approved warranty process).
Part Three – Return Policy
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When can a return be requested?
If the received item is damaged, defective, incorrect, or unsatisfactory, please contact our support team within 3 days. Returns must be received within 30 days from the date of receipt or purchase date, whichever is later, and shipping and delivery fees will not be refunded.
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Preparation for Successful Returns:
Eligible refunds require providing proof of purchase and the amount of tax paid. Proof of purchase can be the original paper receipt, electronic receipt, or order number.
- How to Confirm a Successful Return?
- Please monitor the shipping status of the returned package. Once the package returns to our warehouse and is inspected to meet requirements, we will arrange the refund.
- We reserve the right to refuse returns that are not in almost new condition due to customer misuse or damage. Furniture is prone to damage during transportation, so retaining the original packaging and using it is important.
- Upon inspection of the return, a refund will be issued based on the purchase price, with taxes refunded as required by law. Shipping and delivery fees will not be refunded except for manufacturing defects or transportation damage.